Frequently Asked Questions
Craft, Materials & Meaning
What materials are the pieces made of?
Our pieces are made with natural and traditional materials sourced in the Andes, such as alpaca and sheep wool, hand-dyed with plant-based pigments extracted from plants, roots, and minerals from the Sacred Valley of the Incas.
Is each piece one of a kind?
Yes. Each piece is handcrafted, and no two creations are ever exactly the same. Small variations in color, weaving, and texture are part of the beauty, proof that it was made by real hands, not machines.
Can I request a made-to-order piece?
Yes. If the piece you love is listed as “Sold Out,” you can submit a request for us to recreate it for you. Once payment is completed, the weaving process begins. Weaving time varies depending on the piece, usually between 1 to 2 weeks. Once your piece is ready, we will notify you and ship it with a tracking number.
Who makes the pieces?
Our pieces are created by artisans from the Sacred Valley of Peru, primarily women, guardians of ancestral textile traditions. Their knowledge has been passed down through generations, through the art of spinning and weaving on traditional looms. Each piece is woven with patience, wisdom, and intention.
Shipping & Orders
Do you ship internationally?
Yes, we ship worldwide using trusted and certified shipping services. Wherever you are, your piece will travel from the Andes to your hands.
How long will my order take to arrive?
Shipping times depend on your location. Most international orders arrive within 10-20 business days after shipping.
You will receive a tracking number once your order is on its way
Will I receive a tracking number?
Yes. Once your order is shipped, we will send you an email with your tracking number so you can follow its journey from Peru to your home.
What if my package is delayed?
Sometimes international shipping takes longer than expected, especially due to customs processes in each country. If your package is delayed, don’t worry, we will assist you and stay in contact until it arrives safely.
Do you accept returns or exchanges?
Because each piece is handcrafted and woven in small batches in collaboration with our artisans, we are unable to accept returns or exchanges at this time. All sales are final.
We encourage you to read the product description carefully before purchasing, and feel free to contact us if you have any questions. We’ll be happy to help you choose the right piece!
Impact & Reciprocity
How does my purchase support the community?
Your purchase is an act of reciprocity. It directly supports the artisans of the Sacred Valley, helps preserve ancestral knowledge, strengthens a network of fair and conscious work, and contributes to sustaining community projects. In addition, 7% of each piece returns directly to the artisan who created it.
Do you work directly with artisans?
Yes. We work directly with artisans in the Sacred Valley. We build relationships based on trust, respect, and long-term collaboration.
Through Sonqollay, we also share their stories, traditions, and the different realities they live, giving visibility to the hands and hearts behind every piece.
Does Sonqollay donate to projects?
Yes. Once a year, Sonqollay gives back by donating a portion of its profits to a community project in the Sacred Valley.
In our first year, we will begin with a reforestation initiative, giving thanks to the land that makes this work possible.
Over time, we hope to support social and environmental projects that strengthen the wellbeing of the Sacred Valley of the Incas. Supporting cultural preservation and local wellbeing is at the heart of our mission.
